Support
Product guidance, safety information and account-linked support requests.
Common questions
How do I enter campus for a property visit?
Check Bennett University's current visitor policy with campus security before travelling, and carry your college ID. BenNest cannot guarantee campus entry.
How do referral codes work?
BenNest does not currently offer referral rewards. Any future offer will show its eligibility and terms before you use it.
What happens when I request a callback?
BenNest saves the request in your Inbox and attempts an email notification to the listing owner. Messages remains the activity record even if email delivery cannot be confirmed. A request is not a promise that the owner will call.
How do I know a listing is real?
Reviewed listings use a blue ‘Reviewed’ badge. It reflects BenNest review status; it is not a guarantee of current condition or availability. Distances are estimates from stored coordinates.
Why are flatmate names hidden?
Names stay hidden on public cards. Start an in-app conversation first; each person can decide what contact details to share after reviewing the request.
How does BenNest make money?
Property, room and vehicle listing is currently free. BenNest does not add a broker fee to stays or flatmate listings. Confirm every owner’s offline terms independently before agreeing to anything.
Reach us
Listing conversations and callback requests are recorded in your account. Help requests are handled separately. We will use your saved contact details when a follow-up is needed.
Never send an advance only because someone messaged or called. Verify the person, place and written terms first.